With Unionaire, customers not only will have one of the best products and technology in the air-conditioning and home appliances industries, customers will have also a world class services every day… Not only service… But a guaranty for fast, reliable, professional and economic services with the highest standards of Customer Satisfactions available in the market place. We Care, we serve and we committed to the most qualified and professional customer service through dedication to the highest quality of Customer Service based on the best fit for performance, effectiveness, reliability, quality and speed of service.
As a leader in customer services, we implemented state of the art technologies in Call Center solutions, ORACLE E-Business Suite to manage our Business workflows, develop the best services to our customers and provide accurate feedback to enhance and ensure the products quality, reliability and efficiency…
Through a five digit contact number 19012, the call center unified the communication channels where, service, complaint & sales calls are to be answered within 30 seconds, even at peak times through our trained, friendly, professional and multilingual agents who are always ready to respond to all customers' inquiries… Our call center team is available to ensure that all client issues are promptly solved… Also, we are capable of handling multimedia contacts email, internet SMS... We believe in Customer loyalty and we adopt it as our main objective.
To enhance our Customer Satisfaction strategy we developed a "Customer Satisfaction Department" responsible for receiving our customers’ complaints. Our skilful Customer Satisfaction agents will also contact customers to ensure your satisfaction with the solution implemented. As our customers' opinions and suggestion are very important to us to develop our services and work processes, our agents periodically contact customers to measure their satisfaction levels related to the services we offered.